Customer reviews of Star Car Sales
At Star Car Sales we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Star Car Sales
Based on 28 customer reviews
Customer service training needed...
By Josh H on 11 February 2019 | Purchase not verified
Didn’t seem to really care what questions I had to ask - got one word replies and just got ‘yep’ on the phone and then they hung up on me when I questioned the warranty. Wouldn’t bother buying from this place if they speak to people actually interested in buying from them like this. Didn’t even bother to discuss the warranty just hung up.
Easy and very well priced .
By Steve P on 15 December 2018 | Purchase not verified
Found my car on AutoTrader phoned up left a deposit over phone .Picked up car today ,it was exactly as described, took it for 10 min test drive drove very well . Thanks for a very easy transaction.
Very friendly honest service excellent the best!
By Jaden M on 15 December 2018 | Purchase not verified
Went to the garage as advised by the seller and was met by a lovely young man. He answered all my questions provided me with great customer service. I have not been so happy with a purchase in a long time they are the best! Would highly recommend you visit this honest garage. Great customer service with great cars.
Bad Customer Service
By Jake B on 05 December 2018 | Purchase not verified
Tried to enquire about a car that was listed on the website for sale. The car has been listed since Sunday on the website but when trying on Sunday and again on Wednesday i was told the car is sold. I was then rudely hung up on with no assurance. The car is still listed on their site after this. I would not bother dealing with this dealership as they are clearly not caring for customers based on their numerous 1 star reviews, and unresolved queries. Found the members of staff i have spoken to be rude and abrasive.
Do not recommend
By Maciej L on 12 October 2018 | Purchase not verified
I bought a 2007 plate Vauxhall corsa from star cars which was described as “drives and runs good”. I took the car to my local garage and they found many faults on the car which meant it would not pass an MOT, including a heavily misfiring engine, and not worth repairing because of the cost. I phoned the dealership up to ask for a refund however they were not at all helpful, and said to phone back Monday as their “manager was not in”. I then wrote a letter which I have had no response to. I am very disappointed in the level of customer service, and under the consumer rights act I am entitled to a refund as the car sold to me does not match the description and is not of satisfactory quality. Yes, the cars are priced very low - but this is reflected in the quality of them.
VERY HONEST VERY KIND TRUSTWORTHY GREAT PEOPLE
By Ali M on 19 September 2018 | Purchase not verified
Left a deposit for a vehicle and the car was delivered later on in the evening. Car was priced very low and it’s been 6 months now no issues so can’t complain. Staff very helpful over the phone very honest. Delivery price was also very reasonable possible the cheapest I’ve ever had! Best service can’t complain.
Amazing experience thank you!
By Joshua L on 09 September 2018 | Purchase not verified
Fantastic customer service answered all the ququestions to the best of their knowledge provided me with a nice cold drink on arrival after a long journey from Dubai. Condition of the car was better than expected because of the price that we agreed. I was expecting something that needed some bodywork as the price was too good to believe but I was pleasantly surprised on arrival. Overall, I can’t thank the staff at star cars enough for being so honest and providing an amazing car. Well worth the journey from Dubai. The car I purchased was a lovely Range Rover Sport with ice cold A/C.
By Nathan M on 03 September 2018 | Purchase not verified
Purchased a very classic rare mini 1992 from star cars. I have to say the customer service was second to none. I purchased the car without seeing it, price was very low can’t believe my luck! They delivered the car to me in Newcastle and it was exactly as described in the advert. I will definitely be doing business with you again.
Best used car sales ever! I am so happy!
By James C on 27 August 2018 | Purchase not verified
I have been a regular customer of star cars since last year. I was initially worried to buy a car that was priced so low but was reassured by the sales person that the car was all okay. I have owned it for one year now and no problems at all! Since then I’ve been back with my children for their first cars and my friends who are all buying from here. Every car we’ve bought has been excellent value for money. I have had one experience where the car had a sudden fault come up but star cars were so helpful! They repaired it for me and it was done so quickly. I’ve had many cars over the years but not as good as star cars. Thank you again for all the wonderful bargain cars!!
Not to be trusted!!
By Gediminas S on 19 August 2018 | Purchase not verified
Sold me a faulty car that broke down phoned them up to let them know the car is faulty told me its my car now my problem they won't do anything not going to fix or repair it and won't give me a refund. Plus 99 pounds for paperworks which they dont mention in description. Stay away from them if you can.
Star Car Sales
- 01234 322222
Thank you for contacting us!
We will aim to get back to you as soon as possible.
There was a problem sending your email.
There may be a technical issue.
Please try again later.
|Monday||10:00 - 17:00|
|Tuesday||10:00 - 17:00|
|Wednesday||10:00 - 17:00|
|Thursday||10:00 - 17:00|
|Friday||10:00 - 17:00|
|Saturday||10:00 - 17:00|
|Sunday||11:00 - 17:00|
Alternative times available by appointment. Please call to arrange