Customer reviews of Star Car Sales

By Maciej L on 12 October 2018 | Purchase not verified

I bought a 2007 plate Vauxhall corsa from star cars which was described as “drives and runs good”. I took the car to my local garage and they found many faults on the car which meant it would not pass an MOT, including a heavily misfiring engine, and not worth repairing because of the cost. I phoned the dealership up to ask for a refund however they were not at all helpful, and said to phone back Monday as their “manager was not in”. I then wrote a letter which I have had no response to. I am very disappointed in the level of customer service, and under the consumer rights act I am entitled to a refund as the car sold to me does not match the description and is not of satisfactory quality. Yes, the cars are priced very low - but this is reflected in the quality of them.

Reply from Star Car Sales on 22/10/18

Hi Thank you for the review however we disagree. The vehicle was sold to you on a spares or repairs basis and you were advised not to drive the vehicle. We showed you all the relevant paperwork concerning the faults. As you can see from our many positive reviews we offer high quality vehicles at low prices. The price you paid was such that you can fix the vehicle and still have a bargain. Our adverts clearly state if the vehicle has any problems and you were advised not to proceed if you are not happy. Please be honest in your reviews. Many Thanks Star Cars

By Ali M on 19 September 2018 | Purchase not verified

Left a deposit for a vehicle and the car was delivered later on in the evening. Car was priced very low and it’s been 6 months now no issues so can’t complain. Staff very helpful over the phone very honest. Delivery price was also very reasonable possible the cheapest I’ve ever had! Best service can’t complain.

By Joshua L on 09 September 2018 | Purchase not verified

Fantastic customer service answered all the ququestions to the best of their knowledge provided me with a nice cold drink on arrival after a long journey from Dubai. Condition of the car was better than expected because of the price that we agreed. I was expecting something that needed some bodywork as the price was too good to believe but I was pleasantly surprised on arrival. Overall, I can’t thank the staff at star cars enough for being so honest and providing an amazing car. Well worth the journey from Dubai. The car I purchased was a lovely Range Rover Sport with ice cold A/C.

By Nathan M on 03 September 2018 | Purchase not verified

Purchased a very classic rare mini 1992 from star cars. I have to say the customer service was second to none. I purchased the car without seeing it, price was very low can’t believe my luck! They delivered the car to me in Newcastle and it was exactly as described in the advert. I will definitely be doing business with you again.

Reply from Star Car Sales on 07/09/18

Hi, Thank you for taking the time to leave a review. We really appreciate your kind words. It was a pleasure to offer you such a classic rare mini. You are one of many customers who leave a deposit over the phone and have the vehicle delivered. We always aim to describe the vehicle as best as possible. We thank you for confirming that the vehicle was described accurately. We hope to be able to assist you again in the future for any further classic vehicles. Many Thanks

By James C on 27 August 2018 | Purchase not verified

I have been a regular customer of star cars since last year. I was initially worried to buy a car that was priced so low but was reassured by the sales person that the car was all okay. I have owned it for one year now and no problems at all! Since then I’ve been back with my children for their first cars and my friends who are all buying from here. Every car we’ve bought has been excellent value for money. I have had one experience where the car had a sudden fault come up but star cars were so helpful! They repaired it for me and it was done so quickly. I’ve had many cars over the years but not as good as star cars. Thank you again for all the wonderful bargain cars!!

Reply from Star Car Sales on 07/09/18

Hi Thank you for taking the time to leave a review. We really appreciate your kind words. We are always happy to see you and glad you have enjoyed your purchase from us. You are one of the many customers who have benefited from purchasing such a low price vehicle from us. We hope to see you again in the future. Many Thanks

By Gediminas S on 19 August 2018 | Purchase not verified

Sold me a faulty car that broke down phoned them up to let them know the car is faulty told me its my car now my problem they won't do anything not going to fix or repair it and won't give me a refund. Plus 99 pounds for paperworks which they dont mention in description. Stay away from them if you can.

Reply from Star Car Sales on 25/08/18

Hi, Thank you for taking the time to leave a review. We would like to apologise to you for the inconvenience this may have caused. All vehicles are inspected prior to sale however due to the nature of used vehicles there can be issues that arise after purchase. We can confirm that you did contact us raising an issue with the vehicle and as such we requested that you arrange for the vehicle to be returned to our garage. We have informed you that either the vehicle will be fixed at our expense or we can exchange it for another vehicle of similar value. We hove also informed you that should the vehicle not be repairable then we can arrange a refund. We are disappointed to see that you have felt the need to leave such a false review when we have made it clear that the above options are available. We always try to find the best quality stock even at the bargain price that you paid £699. Once again please do come back to us as we have requested to resolve this issue. Many Thanks

By Darrell T on 19 July 2018 | Purchase not verified

Put deposit down of £100 finically found the place in an old pub car park. The car was in such a dirty state oil drums on back seat and in the boot. Old damage radiator still left in the engine and a new bolted to it . Duck tape was used to fix broken parts of the engine. None of which was described in the add. Was told I’d get £75 back and still waiting with reply this will be done and banking issues

Reply from Star Car Sales on 07/08/18

Thank you for taking the time to leave a review however I believe you are mistaken. We have looked through our records and have not received a deposit from anyone of your name. We are more than willing to show this to any potential buyers. If you search our postcode there are several dealers in close proximity. We can confirm we take a number of photos of all vehicles and provide as accurate description as possible for all customers. We are more than happy to provide a description of the vehicle over the phone whilst the vehicle is in front of us to ensure that our customer is not mislead. Many Thanks The team @ Star Car Sales

By spencer R on 06 June 2018 | Purchase not verified

strange experience - but the car i bought was well worth the price i paid for it. for the age and mileage it is in quite exceptional condition yes there are one or two little jobs to do but again for the price of the car these things are expected would i recommend star car sales or buy again from them ... most definitely

Reply from Star Car Sales on 25/08/18

Hello, Thank you leaving a review. We aim to provide the highest quality vehicles at the lowest possible prices. You are one of many customers who have purchased a vehicle at an incredible price. Our prices aim to be better than cap and glass figures (motor trade guide pricing) and we are happy to show this to any potential customers. We appreciate your honesty and most definitely look forward to you coming back again. Many Thanks

By Derek K on 08 April 2018 | Purchase not verified

Flew down from Glasgow and happily drove home well worth it Happy staff and cheap reliable motoring second day and done 700miles Will do business again Many thanks

Reply from Star Car Sales on 09/04/18

Thank you for taking the time to leave a review. We are happy that you put your trust in us and left a deposit before flying out to us. We pleased that on arrival you saw the vehicle exactly as you had been told over the phone. We are glad to see we fulfilled our promise to your satisfaction. You are one of many customers who have put their trust in us and have found themselves benefiting from a lovely extremely low priced motor. Look forward to meeting you again in the future for further business. Many Thanks The team @ Star Car Sales

By Derek K on 06 April 2018 | Purchase not verified

Flew down from Glasgow after paying a deposit for a BMW i saw online was weary at first as it was new shape at a good price but to my surprise it was all great ,car is spot on and staff member was a great happy chap will be doing business again in future Super place to go for cheap motoring