Customer reviews of Star Car Sales

By Jamie S on 19 August 2019 | Purchase not verified

Very short with me on the phone. Went down to his "Unit" and neither the car or himself was there so I rang him and had to drive over to a house. When I got there the car was a complete wreck. Nearly every panel was damaged after being told it was in good condition, I don't mean just scratches. Two big dents on the roof, needed a new bonnet it was that damaged, both wing mirrors scuffed, needed a new front bumper. Looked like someone had ran over the car and jumped on the roof and bonnet. Interior wasn't much better, was asking £2790 was worth no more than £1500 if that really.

Reply from Star Car Sales on 23/08/19

Hi Jamie, Thank you for taking the time to write a review. We are a company that takes a lot of pride in offering a great service to our customers so its disappointing and surprising to receive comments like this. As you can see our vehicles are priced competitively within the market and your attempts to half the price had been kindly rejected by our sales person. The vehicle in question is in immaculate condition in and out. Simply you attempted to reduce the price by making up faults which are not there. You are most welcome to return to our garage with a sensible offer or call us to discuss this further. Many Thanks The team @ Star Car Sales

By Brian C on 23 July 2019 | Purchase not verified

Cars were dirty and descriptions weren't entirely accurate.

Reply from Star Car Sales on 23/08/19

Hi Brian, thank you for taking the time to write a review. We are a company that takes a lot of pride in offering a great service to our customers so it’s disappointing and surprising to receive comments like this. I would like to resolve any matters of this nature but don’t recall having met anyone under your name and with the details that you have provided. I would happily get in touch with you to try and establish what has led to you writing this review if you would like to get in touch with your details. We don’t want any of our customers to be left unhappy with their visit and so we are keen to understand what has triggered this. The team @ Star Car Sales.

By Ricky C on 20 June 2019 | Purchase not verified

Unfortunately the car I went to see was not as described. It said 'run/drives great', which it definitely did not. I don't know what was wrong with it but the car hardly accelerated. It's supposed to be a powerful car but it was so slow. The listing didn't mention any cosmetic damage, but both front and rear bumpers were cracked, both wheel arches scuffed, and both wing mirrors broken! I didn't get a reply to any of my emails in the build up to viewing the car, and very short yes or no answers on the phone. I wouldn't normally write reviews, but I have wasted a £50/6-hour round train journey, for a car which I wouldn't have gone to see if it was an honest listing. I went along to see if it was to good to be true, and sadly it certainly was

Reply from Star Car Sales on 23/08/19

Hi Ricky, thank you for taking the time to write a review. We are a company that takes a lot of pride in offering a great service to our customers so it’s disappointing and surprising to receive comments like this. I would like to resolve any matters of this nature but don’t recall having sold a car to anyone under your name and with the details that you have provided. I would happily get in touch with you to try and establish what has led to you writing this review if you would like to get in touch with your details. We don’t want any of our customers to be left unhappy with their purchases so keen to understand what has triggered this. Star Car Sales

By Adam J on 16 March 2019 | Purchase not verified

My best advice to anyone considering purchasing a car from star cars is that you 100% won’t regret it! I can assure you that they are honest traders. I’ve been driving for over 25 years and been in the trade so I know my stuff. I’ve never been to such an honest garage before they are very knowledgable. I purchased a small fiat panda for my local driving and have had no issues. I’ve even been offered more than what I’ve paid so it’s value for money for sure. I’d 100% go back and will recommend my family friends as well.

Reply from Star Car Sales on 29/04/19

Hello, It was amazing meeting you and we thank you for leaving us a review. With the amount of experience you had we loved having you at our garage. We aim to be competitive as possible on price and we are glad you've been offered more than you paid! See you soon Star Car Sales

By Gerry R on 15 March 2019 | Purchase not verified

When we met the lads from Star Car Sales they were honest friendly and helpful. Having visited Vauxhall’s in Portsmouth the day before it was a pleasant surprise. I would recommend Star Cars to anyone and myself and my family will use them for our next second hand car. I bought a lovely Mercedes from them at a good price.

Reply from Star Car Sales on 29/04/19

Hi, Thank you for leaving your review. We are pleased that we provided you with main dealer standard vehicle and customer service. Many Thanks Star Car Sales

By Glyn A on 05 March 2019 | Purchase not verified

Read a lot of bad reviews and I have to say I was somewhat worried. However I found them to be great, they are obviously not the biggest or greatest dealership. But they sold me a fantastic Jaguar S type which I am delighted with!!!

Reply from Star Car Sales on 29/04/19

Hi thank you for your response. we are a small family dealership aiming to provide top quality cars at great prices. We are pleased that you are enjoying your new vehicle. Thank You Star Cars

By Samantha A on 24 February 2019 | Purchase not verified

Travelled a significant distance from south of France to purchase a vehicle which was advertised a lot lower price then anywhere else. I was initially worried but at the price I couldn’t resist taking the risk. I am more than happy that I did take the risk as the car was in fantastic condition and was described accurately. Honest traders definitely worth a visit I will be back for my winter car.

By Leo L on 19 February 2019 | Purchase not verified

They are very dishonest, I got a black convertible 206 and the rear suspension was damaged and I managed to drive 100 metres and the car was take back with a promises that would be fixed or money back. No money back and the car was scrap, no reply very rude and still with my money. Don't deal with this dishonest people chances are you will regret.

Reply from Star Car Sales on 29/04/19

Hi, Thank you for your review. Please be honest you drove the vehicle and called back after 2 hours stating it has a suspension problem. Having carried out an inpspection our independent garage concluded you hit a pothole and thats why the problem arose so quickly. On this basis we requested that you allow us to fix it and if you don't want this we will refund you via your credit card. You have received a full refund back on to your credit card. Many Thanks Star Car Sales

By Craig C on 19 February 2019 | Purchase not verified

Rang and asked about this focus. Said it was a very good car. Agreed to go and see it. Traveled 2 and half hours to get there and it was misfiring. When I mentioned it he replied yes I know. But only a little misfire. Really. Would it recommend

By Josh H on 11 February 2019 | Purchase not verified

Didn’t seem to really care what questions I had to ask - got one word replies and just got ‘yep’ on the phone and then they hung up on me when I questioned the warranty. Wouldn’t bother buying from this place if they speak to people actually interested in buying from them like this. Didn’t even bother to discuss the warranty just hung up.