Customer reviews of Star Car Sales

By Samantha A on 24 February 2019 | Purchase not verified

Travelled a significant distance from south of France to purchase a vehicle which was advertised a lot lower price then anywhere else. I was initially worried but at the price I couldn’t resist taking the risk. I am more than happy that I did take the risk as the car was in fantastic condition and was described accurately. Honest traders definitely worth a visit I will be back for my winter car.

By Leo L on 19 February 2019 | Purchase not verified

They are very dishonest, I got a black convertible 206 and the rear suspension was damaged and I managed to drive 100 metres and the car was take back with a promises that would be fixed or money back. No money back and the car was scrap, no reply very rude and still with my money. Don't deal with this dishonest people chances are you will regret.

Reply from Star Car Sales on 29/04/19

Hi, Thank you for your review. Please be honest you drove the vehicle and called back after 2 hours stating it has a suspension problem. Having carried out an inpspection our independent garage concluded you hit a pothole and thats why the problem arose so quickly. On this basis we requested that you allow us to fix it and if you don't want this we will refund you via your credit card. You have received a full refund back on to your credit card. Many Thanks Star Car Sales

By Craig C on 19 February 2019 | Purchase not verified

Rang and asked about this focus. Said it was a very good car. Agreed to go and see it. Traveled 2 and half hours to get there and it was misfiring. When I mentioned it he replied yes I know. But only a little misfire. Really. Would it recommend

By Josh H on 11 February 2019 | Purchase not verified

Didn’t seem to really care what questions I had to ask - got one word replies and just got ‘yep’ on the phone and then they hung up on me when I questioned the warranty. Wouldn’t bother buying from this place if they speak to people actually interested in buying from them like this. Didn’t even bother to discuss the warranty just hung up.

By Steve P on 15 December 2018 | Purchase not verified

Found my car on AutoTrader phoned up left a deposit over phone .Picked up car today ,it was exactly as described, took it for 10 min test drive drove very well . Thanks for a very easy transaction.

By Jaden M on 15 December 2018 | Purchase not verified

Went to the garage as advised by the seller and was met by a lovely young man. He answered all my questions provided me with great customer service. I have not been so happy with a purchase in a long time they are the best! Would highly recommend you visit this honest garage. Great customer service with great cars.

By Jake B on 05 December 2018 | Purchase not verified

Tried to enquire about a car that was listed on the website for sale. The car has been listed since Sunday on the website but when trying on Sunday and again on Wednesday i was told the car is sold. I was then rudely hung up on with no assurance. The car is still listed on their site after this. I would not bother dealing with this dealership as they are clearly not caring for customers based on their numerous 1 star reviews, and unresolved queries. Found the members of staff i have spoken to be rude and abrasive.

By Maciej L on 12 October 2018 | Purchase not verified

I bought a 2007 plate Vauxhall corsa from star cars which was described as “drives and runs good”. I took the car to my local garage and they found many faults on the car which meant it would not pass an MOT, including a heavily misfiring engine, and not worth repairing because of the cost. I phoned the dealership up to ask for a refund however they were not at all helpful, and said to phone back Monday as their “manager was not in”. I then wrote a letter which I have had no response to. I am very disappointed in the level of customer service, and under the consumer rights act I am entitled to a refund as the car sold to me does not match the description and is not of satisfactory quality. Yes, the cars are priced very low - but this is reflected in the quality of them.

Reply from Star Car Sales on 22/10/18

Hi Thank you for the review however we disagree. The vehicle was sold to you on a spares or repairs basis and you were advised not to drive the vehicle. We showed you all the relevant paperwork concerning the faults. As you can see from our many positive reviews we offer high quality vehicles at low prices. The price you paid was such that you can fix the vehicle and still have a bargain. Our adverts clearly state if the vehicle has any problems and you were advised not to proceed if you are not happy. Please be honest in your reviews. Many Thanks Star Cars

By Ali M on 19 September 2018 | Purchase not verified

Left a deposit for a vehicle and the car was delivered later on in the evening. Car was priced very low and it’s been 6 months now no issues so can’t complain. Staff very helpful over the phone very honest. Delivery price was also very reasonable possible the cheapest I’ve ever had! Best service can’t complain.

By Gediminas S on 19 August 2018 | Purchase not verified

Sold me a faulty car that broke down phoned them up to let them know the car is faulty told me its my car now my problem they won't do anything not going to fix or repair it and won't give me a refund. Plus 99 pounds for paperworks which they dont mention in description. Stay away from them if you can.

Reply from Star Car Sales on 25/08/18

Hi, Thank you for taking the time to leave a review. We would like to apologise to you for the inconvenience this may have caused. All vehicles are inspected prior to sale however due to the nature of used vehicles there can be issues that arise after purchase. We can confirm that you did contact us raising an issue with the vehicle and as such we requested that you arrange for the vehicle to be returned to our garage. We have informed you that either the vehicle will be fixed at our expense or we can exchange it for another vehicle of similar value. We hove also informed you that should the vehicle not be repairable then we can arrange a refund. We are disappointed to see that you have felt the need to leave such a false review when we have made it clear that the above options are available. We always try to find the best quality stock even at the bargain price that you paid £699. Once again please do come back to us as we have requested to resolve this issue. Many Thanks