Customer reviews of Star Car Sales

By Kris K on 18 March 2018 | Purchase not verified

Seller tried sell scrap car, by force. Even another one was represented as new, anforchinatelly it was after accident. after all of it charged 99 pounds for paper work.

Reply from Star Car Sales on 27/03/18

Thank you for taking the time to leave a review and we apologise for the delay in responding to yourself. Our aim is to respond as soon as possible to the customer. We have looked through our sales records and spoken to members of staff about this alleged sale. We can confirm that no vehicle has been sold to a Kris K from our records. We do suggest that this review is of a malicious nature whether it was intended for us or another trader. This view is taken on the basis that there is very little information. Furthermore, at the site we operate from there are other motor vehicle traders who do charge £99 admin fee. We advise any future customers to search our postcode on auto trader and it will reveal 4 dealers within 1 mile. Based on all of the above it is clear that you have mistaken our garage with another garage. You are most welcome to visit our garage to discuss this further.

By Jason R on 17 March 2018 | Purchase not verified

Happy with my car. Staff are straight up, and friendly. I'd recommend giving them a look for a good priced deal.

Reply from Star Car Sales on 18/03/18

Thank you for your kind feedback. We appreciate your kind words regarding our honesty and how friendly we are. Our aim is to be priced competitively in the market and we are proud to offer quality cars at the lowest prices. We hope that you return to us to once again in the future for your next purchase. Many Thanks The team @ Star Car Sales

By Tony B on 06 January 2018 | Purchase not verified

Recently bought a mercedes from this dealer with my hard earned money. One week now and i am very happy! With the car. Exactly how it was described, travelled 120 miles. Friendly staff was even offered tea by the gentleman.Loads of great cars to choose from and very good prices. Excellent experience with this dealer would buy again!!. THANKS

Reply from Star Car Sales on 07/01/18

Thank you for your kind feedback. We understand that every individual works hard for their money which is why we ensure all our cars are in the best condition possible at the lowest prices. During our conversation we realised you were travelling 120 miles and so we did not want you to waste your time and money. We like to clarify every detail of the car to make sure you are happy with what you see when you arrive. We hope to see you again for your next purchase. Many Thanks The team @ Star Car Sales

By Danny S on 30 December 2017 | Purchase not verified

I love my new car that I purchased from star car sales it's a Mercedes e class e220 2014 amg sport white pan roof fully loaded. The car was the cheapest I found in the whole of U.K. The description was very accurate not misleading. I had a bad experience whilst searching for my car as other dealers don't put clear photos like how star cars do. Sales staff were very nice friendly helped me a lot with insurance tax definitely recommend to everyone as they are the cheapest prices and high quality cars.

Reply from Star Car Sales on 07/01/18

Thank you for your kind feedback. We are very happy that you are enjoying the luxury vehicle. We at Star Car Sales were very happy to see the smile on your face when you saw the car. We are lucky to be able to offer such low price for this mercedes as you are aware its a top spec car in the best colour available. We can assure you that should you sell your vehicle (we are sure you won't!!!) even after a year you will definitely sell for the same amount you paid. Helping our customers get on the road is our priority which is why we offer to help tax and insure the car before you leave. We also try to describe the car as accurately as possible as we want every customer to be as happy as you were when you saw the car. Kindest regards, The team @ Star Car Sales

By Liz W on 30 December 2017 | Purchase not verified

Bought a car for my daughter 3 months ago was her first car so was very cautious about where to go. I found star cars was very good value for money. When I called up they told me that the rear passenger side window was coming down slower than normal. When I got there car was exactly as described I was treated very nicely. Even after I fixed the window it was still By far cheaper than elsewhere. I can not imagine going elsewhere will always go to these Freindly garage. I have many years experience buying cars but never met such honest trustworthy people. Im so grateful to them for all their help. Will be back soon for friends and family cars . Always recommend these people very good cars. Cannot explain in words

Reply from Star Car Sales on 07/01/18

Thank you for your kind feedback. It was very nice meeting you and your daughter. Here at Star Car Sales we understand the needs of our customers which helps us to ensure the car they purchase is right for them. From our conversation we understood that your daughter was a new driver and so insurance can be very high. We understand it is helpful if we can offer some discount to go towards your insurance cost which is why we always help new drivers as much as we can. It was a shame about the window the vehicle arrived the day before you come down to purchase. We unfortunately didn't have time to repair the window. Our prices are competitive which is why the vehicle sold so quickly after advertising. You and your family are most welcome to return to us for any future purchases. Many Thanks The team @ Star Car Sales

By Karl O on 09 November 2017 | Purchase not verified

Went to buy a small car for my son to learn to drive, but the wife spotted a car she had always wanted. Light heartedly the salesman encouraged her, and we bought it. She is now the proud owner of a very tidy, low mileage, Suzuki Jimny. The service was a brilliant no pressure sale, which was more along the lines of a friendly conversation. Completely honest and open about all the cars I asked about. I would not only recommend, but also gladly buy from them again.

Reply from Star Car Sales on 10/11/17

Thank you very much for your positive review. We aim for our customers to purchase exactly what they want and not force anything on to them that they may not want. The vehicle in particular was a low mileage car which we priced very competitively for yourself. We hope that even after you keep it for a year you will be able to resell for the same price. We like to ensure our customers are fully aware of the condition of the cars and its relevant paperwork. Our prices aim to be the best value on the market as you are mostly definitely aware with the price that you paid! We check the price of the cars daily to ensure it is the best out there. It was a pleasure meeting you and your wife. We hope to see you in the future you are always come to pop round and take a look. Our door is always open to you and your family! Many thanks The sales team @Star Car Sales

By Jenny B on 03 November 2017 | Purchase not verified

Bought a low mileage competitively priced Corsa. Condition was as described and paperwork was available and in order. Very pleasant gentleman who helped my grandson tax the car before we left. A very easy and pleasant experience.

Reply from Star Car Sales on 03/11/17

Thank you for your review. We were very happy to meet and help you. You are one of the many customers who find our prices to be competitive in the market. We match our vehicles with others in the market and price them lower. We like to be the most affordable in the market. All our cars are price checked on a daily basis to ensure they are not over priced. We describe all cars as accurately as possible in the advert and over the phone. In fact we often describe the vehicle over the phone when it is in front of us to ensure accurate description. We always aim for our customer to be fully satisfied before leaving our garage hence why we help all customers with insurance and tax. We help all customers to be safe and road legal. Our aim is to make every transaction for our customer easy and pleasant. We look forward to meeting you again when you purchase your new car or are in the area for a cuppa. Many thanks The team @ Star Car Sales

By Chris F on 29 September 2017 | Purchase not verified

Found a vehicle on Auto trader that looked on the web site to be ideal for my needs, I asked that they hold the vehicle for me as I live 3 hours away, They agreed to this so long as I gave a £200 deposit never mentioning that this is non refundable , even though I have no written contract. Once I arrived the Golf I saw, Had damage to all 4 wheels, not had a service in 2 years, the mot only had 2 months to run, and A fist size dent in the bonnet and the o/s/f wing had been buffed so hard that it had scorched the paint. They offered me £300 off the price but as there was no way the above work could be carried out within this budget I decided against the car. I was then told the deposit was none refundable and then after arguing that the car had not been described said he would keep £100 as admin. After 10 days I did get £100 back but feel that to travel 250 miles for a car that was not as described and then to be charged £100 is very unfair. I highly recommend not using this Garage .

Reply from Star Car Sales on 22/10/17

Thank you for your review however we feel that our customers deserve the truth. You have made numerous attempts to leave a bad review which has been rejected by auto trader. This review is clearly fake and untrue. We are able to show any potential customers that you have been aggressively leaving a fake review. Everyday you submit the same review which is untrue. We strongly suggest to any potential buyers to come and have a look at the facts which are that this is a fake review being left daily in an attempt to ruin our business. This person is leaving two reviews everyday but unfortunately auto trader haven't removed this one. We can provide proof to any potential customers we have nothing to hide! Many thanks Star Car Sales

By Daniel G on 12 July 2017 | Purchase not verified

I got a Seat Ibiza 11 plate form here and the car is as described. Very honest trader, the car had no faults. The price was better than expected for a car that age, mileage and condition.

Reply from Star Car Sales on 01/08/17

Thank you very much for your positive feedback. You are amongst the many who compliment our prices and vehicles. We hope to see you again for your next purchase. Many thanks Star Car Sales

By Nicholas S on 06 June 2017 | Purchase not verified

Car was as described, good service and a great price. Would buy from this company again.

Reply from Star Car Sales on 09/06/17

Thank you for your kind genuine feedback. We hope that you enjoy your new Nissan 350z. You are amongst the many who confirm our prices are competitive. We hope to see you again in the future for your next purchase. Many Thanks Star Car Sales